Refund Policy

This policy explains how billing and refunds work for DearRecruiter's paid credit packs. It applies alongside our Terms of Service. By purchasing a pack, you agree to this policy.

1. Free plan — try before you buy

DearRecruiter offers a free plan that lets you try the product, including drafting a limited number of applications, at no cost. We encourage you to use the free plan to make sure DearRecruiter is right for you before buying a credit pack, since pack purchases are non-refundable (see below).

2. Credit packs — how billing works

Paid plans are one-time purchases of application credits (for example, 30 or 100 applications). There is no subscription: you are charged once at purchase, nothing renews, and there is nothing to cancel. The price, what you receive, and any applicable taxes are shown at checkout before you pay.

One credit corresponds to one AI-drafted application email, and a credit is used only when a draft is successfully generated for you. Credits never expire and remain available for as long as the service operates. Packs stack — buying another pack adds to your existing balance.

3. All sales are final

Credit pack purchases are final and non-refundable. AI-generated drafts incur real processing costs the moment credits are used, and the free plan lets you evaluate the product before paying, so we do not offer refunds for purchased packs — whether or not the credits have been used.

This does not affect any refund rights you may have under applicable consumer-protection law, which we honour where they apply. If a law in your jurisdiction grants you a mandatory refund right, this policy does not override it.

4. If the service is discontinued

If we ever discontinue DearRecruiter, we will give at least 30 days' notice, during which your unused credits remain fully redeemable. Credits unredeemed after the notice period lapse. Purchases made within the 60 days before the discontinuation announcement are eligible for a pro-rata refund of unused credits on request.

5. Billing errors

While sales are final, we'll always correct genuine billing mistakes. If you believe you were charged in error — for example, a duplicate charge, or a purchase whose credits were never added to your account — email hello@getdearrecruiter.com from your account email within 30 days. We aim to respond within 3 business days, and where a genuine error is confirmed, we'll add the missing credits or reverse the incorrect charge to your original payment method.

6. Payment processing

Payments are processed by our third-party payment provider, which acts as the merchant of record and handles card processing and applicable taxes. We do not store your full card details. Any reversal we make (a corrected billing error, or a refund required by law) is processed back through the same provider to your original payment method.

7. Changes to this policy

We may update this policy from time to time. When we do, we'll revise the "Last updated" date above. The policy in effect at the time of your purchase applies to that purchase. Purchases made under the previous subscription model remain governed by the policy in effect when they were made.

8. Contact

Questions about billing or refunds? Email us at hello@getdearrecruiter.com.